You are in charge of your care
Client Rights and Complaints
Your rights as a client
- To be treated with respect and dignity, free from discrimination.
- To understand your treatment, ask questions, and agree to or decline any part of it.
- To confidentiality, with the limits the law requires, explained to you at the start.
- To see and get a copy of your records, as described in my Notice of Privacy Practices.
- To a Good Faith Estimate of costs if you pay for therapy yourself.
- To free interpreter services and disability accommodations.
- To stop therapy at any time, and to ask for referrals.
If something is not right
Please tell me. Most problems are easier to fix with a direct conversation, and I will never hold it against you. You can reach me at 754.400.0824 or [email protected].
Other places you can go
- Concerns about my license or professional conduct: the Florida Department of Health complaint page (opens in a new tab).
- Privacy or civil rights concerns: the HHS Office for Civil Rights complaint portal (opens in a new tab), or 1-800-368-1019.
- Surprise bills or Good Faith Estimate disputes: the No Surprises Help Desk at 1-800-985-3059, or cms.gov/nosurprises (opens in a new tab).
- Medicare members: 1-800-MEDICARE (1-800-633-4227).
I will never retaliate against you for asking questions or filing a complaint.